Log in to the official website and contact online customer service
headoffice-cn@arottech.com
Provide one-on-one technical services through video conferencing based on user needssupport
Industry-leading research and development, production, manufacturing, and technical service capabilities, a high-quality team with a deep understanding of business and technology.
Continuously expanding service areas and maximizing user expectations to provide a comprehensive service and to continuously create value for our users.
Always adhering to the service tenet of “user first” in order to provide a high-quality service experience for our customers.
Responding quickly, taking immediate action making every effort to meet the user's needs, and seeking to improve the user's satisfaction.
Within 3 years from the date of purchase (based on the date of invoice or valid sales voucher), if the product has quality issues and there is no obvious or artificial damage, customers can choose to replace it for free.
If there are any quality issues with the product that have been in use for more than 3 years since the date of purchase under non human circumstances, lifelong after-sales technical support will be provided.
When a customer's equipment malfunctions, AROT introduces a spare parts first service, which quickly delivers spare parts to the customer's site, enabling them to troubleshoot the problem in the shortest possible time.
